Return Policy

RETURNS ELIGIBILITY

​

We accept returns provided that:

• Items are returned unworn, unwashed, unused, and in their original condition

• All original tags remain attached

Items that do not meet these conditions will be returned to the customer at an additional shipping cost.

REFUNDS

​

• You have 35 days from your order being shipped to request your return.

• Refunds are available on full-priced online purchases only

• Items marked as Final Sale are not eligible for a refund

• Approved refunds will be issued to the original payment method for the amount paid

Please note that original shipping fees are non-refundable.

​

EXCHANGES 

​

Due to the limited quantities and high sell-through of our collections, we’re unable to offer direct exchanges.

If you require a different size or style, we recommend placing a new order to secure availability. You may then return your original purchase in accordance with our return conditions.

​

Once your return is approved, you may choose between:

• A refund to your original payment method, or

• A store credit / voucher to use on a future purchase

This allows flexibility while ensuring you don’t miss out on your preferred item.

​

FAULTY ITEMS RETURN

​

If you believe your item is faulty, please contact our Customer Care team at
renatasmelan@smelan.com.au within a reasonable timeframe, including:

• Your order number

• Clear images showing the fault

Our team will review your request and work to resolve the matter as a priority.

​

GIFT CARD

• Gift cards are non-refundable and cannot be exchanged for cash

• Gift cards are valid for 2 years from the date of issue

 

FINAL SALE

​

Items marked as Final Sale are not eligible for return or exchange.

In the rare event of a faulty Final Sale item, please contact our Customer Care team for assessment and approval before returning the item.

 

PRE ORDER

​

Selected styles may be available for pre-order. Please read product descriptions carefully before purchasing.

• Pre-orders are charged at the time of purchase

• Pre-order items cannot be exchanged prior to delivery

• Standard return conditions apply once the item has been delivered

• Estimated delivery dates are indicative and may change due to factors beyond Smelan’s control

​

RETURNS COST

​

• Return shipping costs are the responsibility of the customer

• Australian customers may purchase return labels via our returns portal

• Smelan cannot be held responsible for lost or delayed return parcels

​​

PROCESSING YOUR RETURN:

​

• You will receive an email notification once your return has been received

• Please allow 3–5 business days for processing

• Refunds may take 5–10 business days to appear in your account, depending on your bank

• A confirmation email will be sent once your return is complete

​